Terms & conditions of winery tour reservations
WARNING: THE ENGLISH VERSION OF THE TERMS AND CONDITIONS IS FOR PURELY INFORMATIONAL PURPOSE. SHOULD ANY CONTRADICTION ARISE BETWEEN THE ENGLISH VERSION AND THE CATALAN VERSION, THE LATTER SHALL ALWAYS PREVAIL.
Purpose and Scope of Application
These General Terms and Conditions aim to regulate the relationship between JUVÉ & CAMPS S.A. (hereinafter “JUVÉ & CAMPS” and/or the Company) and you (hereinafter, the “Client”), regarding all transactions carried out through the website juveycamps.com (hereinafter, the “Website”) consisting of reservations for visits and activities of the Company (hereinafter, the “Services”).
Exclusions
The provision of Services through the Website to minors under 18 years of age who are not accompanied by an adult is prohibited.
Likewise, the services offered by JUVÉ & CAMPS through the Website involving the consumption of alcoholic beverages of any kind are prohibited for minors under 18 years of age.
Acceptance and Proof of Acceptance
The contracting of the Services offered by JUVÉ & CAMPS must be done by activating the RESERVE button located at the bottom of the reservation page, which expresses full acceptance of these General Terms and Conditions before reserving the Services. Any changes to these terms made after the reservation will not apply.
From the moment of acceptance, the user acquires the status of Client of JUVÉ & CAMPS as described in these General Terms and Conditions. Any subsequent services offered by JUVÉ & CAMPS must be contracted separately.
If the Client wishes to read the General Terms and Conditions in more detail, they may print them on paper or save the document in electronic format.
JUVÉ & CAMPS will send the Client, once the General Terms and Conditions have been expressly accepted, the reservation confirmation as proof of the transaction, in all its terms, through the electronic means provided by the Client, within 24 hours of purchase.
JUVÉ & CAMPS stores the electronic documents formalizing the contracts, which the Client may access at any time by contacting the Brand and Wine Tourism Department of JUVÉ & CAMPS.
If the Client makes a mistake when submitting data, they may modify it by contacting the Brand and Wine Tourism Department of JUVÉ & CAMPS.
Prices and Payment Method
4.1 Prices
The prices applicable to each Service are those indicated on the Website on the date of contracting, including VAT (Value Added Tax).
Offers will be duly marked and identified as such, clearly indicating the previous price and the offer price.
JUVÉ & CAMPS reserves the right to make any modifications it deems appropriate on the Website at any time and without prior notice, updating the Services daily based on the market.
4.2 Payment Method
Services can be purchased through any of the following methods:
- Through the payment gateway of “La Caixa”.
- By bank transfer: proof of transfer must be sent by email (casa@juveycamps.com).
Bank transfer details:
CAIXABANK
IBAN: ES90 2100 0078 3702 0013 2762
BIC: CAIXESBBXXX
Account No.: 2100 0078 37 0200132762
Reference: name of the contractor + Ref: Wine Tourism.
Bank cheques are not accepted.
Visit Conditions, Photography, and Reservation Cancellation
5.1 Visit Conditions
The visit will start punctually at the agreed time. Any delay caused by the Client will shorten the duration of the visit.
Visits must always be booked at least 24 hours in advance.
All visit areas are accessible for people with reduced mobility, although some accesses may differ.
5.2 Photography
Taking photographs and their subsequent distribution by the Client is only permitted in the reception area (ground floor), the shop and tasting room (floor -1), and the pupitres square (floor -2).
5.3 Reservation Cancellation
JUVÉ & CAMPS offers the Customer the possibility to cancel their reservation via email at casa@juveycamps.com, provided that the cancellation is notified at least 48 hours in advance. In case of visit cancellation, the amount charged will not be refunded.
If the cancellation is made 48 hours or earlier before the visit, a full refund will be issued. This can be done through the website using the reservation code, without the need to contact via email.
However, the Customer may reschedule the visit for another date to be arranged with the winery, within a maximum period of 2 months.
The date change must be made at least 48 hours in advance. The rescheduling can also be done through the website using the reservation code.
JUVÉ & CAMPS reserves the right to unilaterally modify the content, itinerary, or duration of the visit for reasonable causes such as rain, fog, or other weather conditions, fires, power outages, mechanical or IT failures, etc.
If JUVÉ & CAMPS cancels the visit for reasons attributable to the Company before it begins, the Customer will be entitled to a refund of the amounts paid.
For any complaints or inquiries, you may contact us at casa@juveycamps.com.
Language
The contract between JUVÉ & CAMPS and the Client will be drafted in Catalan.
Responsibilities of JUVÉ & CAMPS
JUVÉ & CAMPS guarantees the quality of the Service contracted through its Website. All rights recognized by current consumer laws are guaranteed.
Non-compliance with any of these General Terms and Conditions may result in the cancellation of the Services contracted by the Client.
Responsibilities of the Client
The Client agrees to use the Services lawfully, without violating current legislation or harming the rights and interests of third parties.
The Client guarantees the truthfulness and accuracy of the data provided when completing the contracting forms, avoiding any harm to JUVÉ & CAMPS caused by inaccuracies.
Non-compliance with these General Terms and Conditions may result in the withdrawal or cancellation of Services by JUVÉ & CAMPS without prior notice and without any right to compensation.
Personal Data and Commercial Communications
Without prejudice to the provisions in each of the Website’s forms, the personal data provided by the Client will be part of a file owned by JUVÉ & CAMPS, aimed at managing the request and sending information about the products manufactured and distributed, by postal or electronic means.
The Client may exercise their rights of access, rectification, cancellation, and opposition, as well as revoke their consent to receive commercial communications, by sending an email to casa@juveycamps.com or a letter to: JUVÉ & CAMPS, S.A., Carrer Sant Venat 1, 08770 Sant Sadurní d’Anoia.
Industrial and Intellectual Property
The intellectual and industrial property rights over the creations, trademarks, logos, and any other protected content on the Website belong exclusively to JUVÉ & CAMPS or third parties who have authorized their inclusion. Unauthorized reproduction, distribution, or transformation constitutes an infringement that may result in legal action.
Likewise, the information accessible through the Website may be protected by intellectual property rights. JUVÉ & CAMPS will not be liable for infringements committed by users.
Jurisdiction and Applicable Law
In case of any conflict regarding the interpretation or application of these General Terms and Conditions, the competent Courts and Tribunals will be those established by the applicable regulations.
If the purchase is made by a company, both parties submit to the Courts and Tribunals of Barcelona (Spain).
